Service software offers companies such as HVAC contractors, plumbers, electricians, painters and roofers’ rich functions such as cost estimation, job scheduling, invoice management and customer relationship management. These features allow them to deliver their services quickly and with less effort.
What is field service management software?
Field Service Management (FSM) software is a unique tool designed to help field workers such as plumbers, HVAC contractors, painters and roofers achieve business goals and increase productivity.
FSM software improves the business profitability of field workers by streamlining and optimizing the use of resources while increasing customer satisfaction.
With field service management software, you can easily schedule tasks, provide estimates, send invoices, and manage customer relationships, ensuring the customer is satisfied with the speed of the task or project. and how well prepared his team was on the pitch.
Common FSM features include:
- Work order management
- inventory control
- intelligent routing
- Programming and shipping
- Real-time analysis and reporting
- fleet tracking
Advantages of field service management software
According to statistics, the field service management market is expected to grow by 19.7% between 2021 and 2030. FSM software will drive this tremendous growth over the course of a decade. These are the benefits that this tool will bring to your field recruiting company.
FSM software streamlines operations by helping to conduct field operations in a fast, orderly and planned manner. FSM software is flexible, so it adapts to the daily changes of work. This adaptive ability reduces wasted time and inefficiency caused by frustration and disorientation in the field. For example, with FSM, you can quickly find out which team member is available to accept a work order and avoid an overworked or underdeveloped team schedule.
Work efficiency influences business development, customer satisfaction and profitability. Field service technicians need more than just a mobile phone and appropriate training to be fully productive in the field.
Saving time can significantly increase the number of tasks they can perform on a daily basis while maintaining the highest quality of service.
The field service management software comes with a simple dashboard that you can use to track field technicians in real time. You can also save them time by using customer data collection software without leaving a technician and organizing documents on your own.
Most FSM software also comes with GPS tracking and geolocation features that make it easy for field technicians to go to their job site and update service progress.
Better information flow.
Well-structured field service management software allows information to easily flow between the field contractor, customer, and field technicians.
Better information flow improves field service management. The customer can quickly tell if his project is in progress, the contractor can receive real-time updates on equipment progress, and field technicians can get complete job information before arriving on site, providing them with the right tools to work efficiently.
FSM also facilitates the exchange of information between departments. For example, after field technicians complete a task, the finance department can immediately invoice the task for payment to the customer.
Efficient work service by field workers.
The well-organized FSM software runs in a central database that field workers and field technicians can access at any time. Thanks to this, technicians can get all the details of the work directly from the phone or tablet, access the tools they need
recalculation of products available under warranties, discounts and outstanding obligations.
Better management of emergency tasks
Working in an emergency can easily throw a field worker off balance. However, by using field service management software, you have greater confidence in handling service requests.
FSM uses a map feature to show which field technician is closest to the job site, so you can quickly redirect them to an emergency task as soon as possible.
Moreover, you can view the workload of each available technician near the workplace to avoid unloading one of the other critical tasks.
Reduced operating costs
FSM software helps you save money by managing work orders, reducing paperwork and optimizing routes. Paper, printing, scanning, filing and storage cost a lot of money for manual field operations.
The fully automated system saves the costs of manual document organization and travel costs. Your field workers also get better defined routes to the workplace and fewer trips back to the office. On the other hand, intelligent planning saves fuel and operating costs for your fleet.
You also save on handling and sales costs as technicians can easily communicate with customers on site and obtain or provide information on billing, customer satisfaction and deadlines.
Get started with reliable field service management software
The benefits of reliable FSM software are sufficient to justify its inclusion in field implementation activities. Buy today and start improving your team’s performance and efficiency by increasing sales, customer satisfaction and productivity.